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JobLink MIS Customer HelpContentsCompleting
Customer Information.
3
Requesting
JobLink Services.
4
Changing
Your Reminder Question.
5
Applying
for Unemployment Insurance Benefits.
6
Locating
a JobLink Career Center
6
What is JobLink MIS?The
JobLink Management Information System
allows customers to register for services over the Internet prior to coming to
the To
obtain core services from a 1.
Enroll in the JobLink MIS database – either through self-registration or with
help from a 2.
Complete the required customer information after successfully enrolling. 3.
Request JobLink Services that you believe are appropriate for your situation. 4.
Locate a Enrolling in JobLink MISEnrolling
in JobLink MIS is required before you can receive any of the core services
provided by a JobLink Career center. You can self-register via the Internet
using this application or you can visit a Enrollment
consists of two steps. The first step requires you to provide some basic
information about yourself. This information is used to locate additional
information about you that can be used to automatically fill in information
required for the second step of enrollment. To
Enroll, you must provide the following basic information: ·
Social Security Number · Last Name·
First Name ·
Gender ·
Date of Birth ·
Reminder Question ·
Answer ·
Personal Identification Number (PIN) ·
Confirm PIN The
reminder question / answer combination can be used to log into the system if
your PIN is forgotten. The second PIN entry is used for verification that it
was entered correctly the first time. The PIN fields are “encrypted” so that
the PINs entered are displayed as asterisks (*) for each character typed. You
select one of the predefined reminder questions (e.g. mother’s maiden name,
favorite pet’s name). After selecting a question, enter your answer and then click
the Create Account button. The
application uses the entered information for looking up the individual in the
JobLink registration database. If found, an error is displayed indicating that
you are already enrolled in the JobLink MIS database and that you should logon
to your account. If not found, then the application attempts to locate
information about you in the Division of Employment Security (DES) Employment
Services database on the State mainframe computer. If you have information
recorded in the DES database it is returned and used to populate the data
fields on the Customer Information page. If you are not located in the database
then all data entry fields on the Customer Information Page will be blank. Completing Customer InformationThe Customer Information page is a set of pages that allow you to view, enter or modify various pieces of information such as name, address, telephone number, and citizenship. If you were located in the JobLink registration database or the DES database then some of the data fields may be pre-populated with data for you to review and modify as necessary. Some of the information is required before a new customer registration can be completed successfully and you will be allowed to register for services. The required data entry fields are identified with
asterisks (**) next to the field title. The customer data recorded is organized
into subject matter pages such as Contact Information, Personal Information,
Citizenship Information, and Veteran Information. Contact data includes items
such as mailing address, telephone, and email address. The personal data
includes name, birth date, gender, ethnicity, and race while citizenship
information consists of work authorization status, alien registration number.
The veteran information includes Vietnam Veteran status, veteran spouse, active
duty dates, etc. The Customer Information pages include a Save and Undo button. When you change some data on a page the Save button
can be selected to write the modified data to the database. The Undo button
allows you to undo any edits that have been entered but not saved yet. The
Customer Information page includes a data entry field that allows you to
indicate that you authorize the information provided to be disclosed to other
agencies by checking a Yes checkbox.
Your selection of either Yes or No is recorded in the database. The wording of
the authorization is: “I hereby authorize the Requesting JobLink ServicesThe Request Services
page allows you to indicate the reason for your visit to the
·
Job Search, ·
·
Counseling, ·
Skills Determination, ·
Labor Market Information or ·
Other The screen displays the reason name (i.e. “Job
Search”) and a description of the reason
(i.e. “A job search consists of using the center’s computer resources to
access the various Internet accessible web sites to look for employment opportunities.
Available web sites include Job Information System (JIS), You select the appropriate reason(s) and then click
the Update Services button. The
system records the reason(s) requested in the JobLink registration database
using the current date and time. After recording the reason(s) the user can
select another item from the menu or modify their reasons for services. You can
not modify services requested on a previous date. These services just appear as
part of your history. Viewing HistoryThe View History page allows you to view all of the reasons (registrations for services) that
had been previously requested, the services that were provided to them (as
recorded by the
Managing Your AccountThe Manage Account page allows existing customers to logon to the system by entering your Social Security Number and PIN. You enter data into the two fields and then click the Logon button. If a valid SSN and PIN are provided, the customer information page is displayed. Otherwise, for an unsuccessful login, an error message is displayed and the user may try to login again. The error may be due to an invalid SSN or PIN being entered. The error may also indicate that the PIN has been revoked or needs to be reset. An error can also be returned when the mainframe is unavailable to process the PIN lookup. If you have forgotten your PIN you can use the provided link to the Forgot Your PIN? page where your “reminder question” is asked. Forgot Your PIN?The Forgot Your PIN page provides data entry fields for your Social Security Number, last name, gender and date of birth. After filling in all of the data fields you click the OK button. The application tries to locate your information in the JobLink registration database by matching all four of the data fields exactly. If a match is found, the application displays the Ask Reminder Question page. If the information is not located the application displays an error message and requests you to verify that the data entered is correct before clicking on the Ask Reminder Question button again. Once the Reminder Question is displayed you have three chances to answer the question correctly before your account is locked. The answer you enter must be typed exactly as the answer you entered when you enrolled or most recently changed your reminder question. Click OK after entering your answer. If the answer is correct you are prompted to enter a new PIN and confirm the PIN. A success screen is displayed for your acknowledgement and the customer information is then displayed. Changing Your PINThe
Change PIN page allows you to modify your PIN and save it in the
mainframe PIN file. The page provides data entry fields for the current PIN to
be entered and the new PIN to be entered twice. Entry of the current PIN is
used to verify that you are the person changing the PIN. The duplicate entry of
the new PIN is used for verification that it was entered correctly the first
time. The PIN fields are “encrypted” so that the PINs entered are displayed as
asterisks (*) for each character typed. You click the
Save button when done and a transaction is sent to the mainframe
requesting the PIN to be changed to the new value. You must then use the new
PIN the next time you logon to the JobLink MIS application or any of the DES
online applications. You may may also select the
Cancel button to clear all of the data entry fields. Changing Your Reminder QuestionThe Change Reminder page allows you to modify your reminder question and answer and save it in the JobLink registration database. The page provides a selection list box for the new question to be asked and a data entry field for the correct answer. You click the Save button and it is saved as part of the your registration information in the database. The Undo button can be used to restore the question and answer to their original values if selected before the Save button. Registering for WorkA link is provided to allow you to directly access the DES web page used to register for work. Once on the page follow the instructions provided by DES. Applying for Unemployment Insurance BenefitsA link is provided to allow you to directly access the DES web page used to apply for unemployment insurance benefits. Once on the page follow the instructions provided by DES. Locating a
A
link is also provided to allow you to locate a Logging OutWhen you have completed using the JobLink MIS
application you should logout by selecting the Logout menu
item. The introduction page will be displayed upon successful logout. Troubleshooting (Errors)The Server Is Unavailable
Description: The server is down or there is a network
problem. Recovery: Try exiting your browser and then accessing the application again. Your session on this server has ended due to
inactivity. Description: Your connection to the server has been
disconnected because there was no activity for a server-determined length
of time. Recovery: Follow the instructions on the screen. You
will have to log into the JobLink MIS application again. |